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Questions, feedback, or bulk orders — our team is here to help.

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hello@freshbasket.in

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FAQ

Common Questions

Find quick answers to the most common questions

What areas do you deliver to?

We deliver across 50+ areas in Chennai including Anna Nagar, T. Nagar, Adyar, Velachery, Porur, Tambaram, and more. Check pincode availability at checkout.

What is same-day delivery timing?

Order before 10 AM for same-day delivery (by 6 PM). Orders after 10 AM are delivered next morning by 8 AM.

What is your return policy?

Not happy with freshness? Get full refund or replacement within 24 hours. Just WhatsApp us a photo.

Do you accept COD?

Yes! We accept UPI, debit/credit cards, net banking, and Cash on Delivery. COD charges of ₹20 apply.

How do FreshCoins work?

Earn 5 FreshCoins per ₹100 spent. Redeem 10 coins for ₹1 discount. Coins never expire!

Do you offer bulk pricing?

Yes! Contact us for bulk orders — restaurants, caterers, hostels, and events get special wholesale rates.